Many Canadians recently received a text message regarding a class action lawsuit against Rogers, but there’s no need to worry as it is a legitimate communication. The lawsuit, authorized by a Quebec court, targets Rogers, Fido, and Chatr for the widespread outage on April 19, 2021, allowing the case to move forward.
Lead attorney David Assor and his team claim that numerous Canadians suffered damages due to the outage. Some individuals faced medical issues because they couldn’t access essential services like 9-1-1, while others, such as delivery drivers reliant on their phones for work, experienced income loss.
In response, Rogers mentioned that they had already compensated affected customers for the day of service loss and are prepared to defend the case. As the legal proceedings progress, here are key points for Canadians to consider.
If you received the text message, there is no immediate action required. The message contains a link for more details about the lawsuit and a form for receiving updates via email. Those impacted are already represented, and individuals wishing to opt out must do so by November 23, 2025, as per Lex Group’s class action notice.
Legal fees will be covered by awarded damages or by Rogers, depending on the court’s decision. The Superior Court of Quebec mandated Rogers to provide a list of affected phone numbers, with a court-appointed administrator sending out the texts.
In case of a successful class action, compensation may include a partial refund of service fees, other compensatory damages, or reimbursements. It is advised to keep documentation of losses, such as receipts, for potential claims.
The duration of the lawsuit is estimated by Assor to be around two to three years, although timelines can vary. While the case currently includes all Canadians, Rogers is reportedly seeking to exclude certain provinces, though the company did not confirm this. The lawsuit will progress to determine the extent of representation across Canada.
For updates on the lawsuit, affected parties can visit Lex Group’s website.
